Valor Evidence Group LLC Privacy Policy

1. Introduction

Valor Evidence Group LLC respects your privacy. This Privacy Policy explains how we may collect, use, store, and protect information when you visit our website, contact us, submit an intake form, upload documents, schedule a consultation, or use our consulting services.

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Name, email address, phone number, and contact preferences.
• Branch of service, service history, claim history, and general VA disability claim information.
• Information you voluntarily provide about medical conditions, symptoms, diagnoses, treatment history, rating decisions, C&P examinations, nexus issues, or appeal history.
• Documents or files you voluntarily upload or provide for review.
• Payment-related information processed through third-party payment providers.
• Website usage data, device information, browser type, IP address, referral source, and analytics data.

3. Sensitive Information

Because VA disability claim support may involve medical, service-related, and benefit-related information, you should only submit information you are comfortable providing for evaluation or consulting purposes. We use this information only for legitimate business purposes related to reviewing your inquiry, evaluating your case, communicating with you, providing services, improving operations, and maintaining records.

4. How We Use Information

We may use information to:

• Respond to inquiries and consultation requests.
• Evaluate whether our services may fit your situation.
• Provide flat-fee educational consulting, documentation-readiness review, records organization, and related administrative support.
• Coordinate administrative steps related to intake, scheduling, payment, and document review.
• Improve website performance, user experience, and educational resources.
• Maintain records for business, compliance, tax, dispute-resolution, and operational purposes.
• Protect against misuse, fraud, unauthorized access, or security incidents.

5. Website Analytics and Cookies

We may use analytics tools, including Google Analytics, to understand how visitors use our website, improve content, and measure performance. These tools may collect information such as device type, browser type, pages visited, general location data, referral source, and interactions with the site. You can adjust cookie settings through your browser or use available opt-out tools provided by analytics providers.

6. Third-Party Service Providers

We may use third-party providers to support website hosting, analytics, scheduling, payment processing, email delivery, document storage, database management, customer communication, and business operations.

These providers may process information only as needed to provide their services to us, subject to their own terms, policies, and security practices.

7. Document Uploads and Storage

If you submit documents through an intake form or upload process, those materials may be stored using secure third-party infrastructure. We take reasonable steps to protect submitted materials, but no electronic transmission, upload system, database, or storage system can be guaranteed to be completely secure.

8. How We Share Information

We do not sell your personal information. We may share information only when reasonably necessary, including:

• With service providers who help operate our website, forms, database, scheduling, payment, or communication systems.
• With professionals or vendors involved in providing services you request, when appropriate and authorized.
• When required by law, subpoena, court order, government request, or legal process.
• To protect our rights, users, clients, business operations, or legal interests.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. You should avoid submitting unnecessary sensitive information and should contact us if you believe information was submitted in error.

10. Data Retention

We retain information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of information, the nature of the service, and applicable requirements.

11. Your Choices

You may contact us to request access, correction, or deletion of certain personal information, subject to legal, contractual, security, recordkeeping, and business limitations. You may also unsubscribe from non-transactional communications where an unsubscribe option is provided.

12. California and Other State Privacy Rights

Depending on where you live and whether certain legal thresholds apply, you may have additional privacy rights under state privacy laws. These may include rights to know, access, correct, delete, or limit certain uses of personal information. We do not sell personal information.

13. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that information from a child has been submitted, we will take reasonable steps to delete it.

14. No Attorney-Client or Representative Relationship

Submitting information through this website does not create an attorney-client relationship, representative relationship, fiduciary relationship, or formal client relationship unless and until a written service agreement is executed by Valor Evidence Group LLC.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

16. Contact

Questions about this Privacy Policy may be submitted through our website contact page.